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Technical Services Specialist

Position Overview
Harris Govern is seeking a Technical Consultant to work primarily with the Govern product line, assisting with the implementation of Mass Appraisal, Tax, Business Tax, Utility Billing, and Land Management systems.
The ideal candidate selected for this role must be highly energetic and self-motivated. They will work on implementation projects within our Professional Services organization handling installations, troubleshooting, writing documentation, developing custom reports, performing data conversions, and assisting with product testing and training. It is important that the individual have a strong customer focus. A strong technical aptitude is essential as well as excellent analytical abilities and multi-tasking skills.
Primary Functions
Provide quality implementation services to our clients, employing a high degree of customer service, technical expertise, and timeliness.
Collaborate with other departments or offices as necessary to expedite resolutions.
Help prepare installation/environment documentation for both internal and external purposes
Instruct clients in groups or individually, including hands-on training, in the installation of their applications and development of reports either on-site or remotely.
Develop custom reports utilizing Crystal Reports and SQL Server Reporting Services (SSRS).
Perform data conversions from legacy systems utilizing SQL Server TSQL procedures
Qualifications
The position involves installation, troubleshooting, configuration, and training of custom and packaged applications in a broad range of client environments. As such, significant knowledge of Windows OS, networking, reporting, and data conversion is required including:
MCITP certification or equivalent experience.
Working knowledge of Windows 7, 8, 10 workstation OS
Skills in configuring Windows Server 2012 and later
Superior skills with SQL Server 2012, 2014 and later (including SSRS, SSIS, SSAS)
Skilled in Microsoft 0ffice 2010, 2013 and later (including Word, Excel, Access, PowerPoint, Outlook, Visio)
Extensive skills in Microsoft IIS, SSL certificates, and FTP
Skilled in utilizing Microsoft Terminal Services (RDP) and Citrix
Superior skills with Crystal Reports 2013 and later
Because this is a client-oriented position, the following are also required:
Willingness and ability to handle customer inquiries and requests in an efficient, effective and professional manner.
Analytical aptitude and problem solving skills.
Ability to work independently on assigned projects and maintain a satisfactory billing ratio.
Highly motivated, flexible, adaptable nature. Able to deal with different personality styles.
Excellent written and verbal communication skills (English required).
Ability to work in a pressure environment according to strict deadlines.
Salary
Compensation will be commensurate with experience and job responsibilities. Harris offers excellent fringe benefits including a generous vacation policy and health, dental, life and disability insurance.
Company OverviewAt Harris Govern (www.harrisgovern.com), we build software solutions specific to the requirements of Local Government and utilities. Our software suite enables us to bring comprehensive, innovative technology solutions to county governments nationwide. Harris is a member of the Constellation Software Inc. group of companies. Constellation Software is a rapidly growing conglomerate of vertical market software (VMS) companies; each focused upon dominating its respective market niche. Constellation's growth is based on a simple strategy: identify promising VMS firms; acquire them; and then integrate them into the Constellation family while building on their fundamental strengths to help them become world class organizations. Harris is an EEO/AA/Disability/Vets Employer. #WeAreHarris



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