Field Service Manager

Company Name:
Koch Davis
The main purpose of this position is to act as the primary owner of the relationship with service providers both - Installers and Independent Service Providers (ISPs). The Field Service Manager will supervise service quality through regular interaction including site inspections, service provider meetings and reviewing customer satisfaction metrics to ensure company quality standards are met. The position holder will ensure service providers are trained and knowledgeable of all Lowe's applications and policies that pertain to the service job. This would include service provider systems, IE, Service Bench and the Installer website.
3-5 years of related industry experience
Bachelor's degree
Deals with home improvement and appliance stores.

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