Support Representative for ChildPilot Management Software
ChildPilot Software ChildPilot Software Allen, TX Allen, TX Part-time Full-time Part-time Full-time From $20 an hour From $20 an hour 18 hours ago 18 hours ago 18 hours ago Are you passionate about making a positive impact on the next generation? Do you thrive in a fast-paced environment where you can utilize your communication and problem-solving skills to assist users in navigating a cutting-edge software platform? Are you currently in the childcare space but feeling burnt out from the day to day in a center and want to find a new place to channel your same passions in a different path? If so, we have an exciting opportunity for you! About Us:
At ChildPilot, we're dedicated to revolutionizing the way childcare centers operate.
Our state-of-the-art management software empowers educational institutions, childcare centers, and youth development programs to streamline operations, enhance communication, and ensure the well-being of children under their care.
We're seeking a Support Representative who is passionate about contributing to this mission by providing exceptional assistance to our valued clients.
What You'll Do:
As a Support Representative, you'll be the front-line hero ensuring that our users have a seamless experience with ChildPilot software.
Your responsibilities will include:
Providing prompt and friendly customer support via email, chat, and phone, assisting users with inquiries, troubleshooting, and technical issues.
Offering guidance and training to new and existing users to maximize their utilization of the software's features.
Collaborating closely with our development team to escalate and prioritize technical issues for swift resolution.
Documenting and tracking user interactions, contributing to our knowledge base and helping create valuable resources for users.
Collecting user feedback and insights to continuously improve the software's functionality and user experience.
What We're Looking For:
Excellent communication skills, both written and verbal.
Strong problem-solving skills and a patient, empathetic demeanor to assist users of all technical backgrounds.
Prior experience in customer support.
A passion for working with children and contributing to their positive growth and development.
Familiarity with child-centric organizations, such as schools, daycare centers, or youth programs, is a plus.
Tech-savvy with the ability to quickly learn and adapt to new software systems.
Why ChildPilot:
Join a dynamic and innovative team that's making a meaningful impact on child-focused organizations.
Collaborative and inclusive work environment where your ideas and contributions are valued.
Competitive salary and benefits package, including opportunities for professional growth and development offered to employees after 90 day probational period.
Chance to work with cutting-edge technology and contribute to the evolution of our software platform.
If you're excited about the opportunity to combine your passion for early childhood education community with your customer support skills, we want to hear from you! Help us shape the future of ECE by joining our team at ChildPilot.
ChildPilot is an equal opportunity employer.
We encourage applications from candidates of all backgrounds and experiences.
Job Types:
Full-time, Part-time Pay:
From $20.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Experience level:
Under 1 year Schedule:
8 hour shift Monday to Friday Weekdays Education:
High school or equivalent (Required)
Experience:
Early childhood education:
1 year (Preferred) Customer Support:
1 year (Preferred) Ability to Commute:
Allen, TX 75013 (Required) Ability to Relocate:
Allen, TX 75013:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
At ChildPilot, we're dedicated to revolutionizing the way childcare centers operate.
Our state-of-the-art management software empowers educational institutions, childcare centers, and youth development programs to streamline operations, enhance communication, and ensure the well-being of children under their care.
We're seeking a Support Representative who is passionate about contributing to this mission by providing exceptional assistance to our valued clients.
What You'll Do:
As a Support Representative, you'll be the front-line hero ensuring that our users have a seamless experience with ChildPilot software.
Your responsibilities will include:
Providing prompt and friendly customer support via email, chat, and phone, assisting users with inquiries, troubleshooting, and technical issues.
Offering guidance and training to new and existing users to maximize their utilization of the software's features.
Collaborating closely with our development team to escalate and prioritize technical issues for swift resolution.
Documenting and tracking user interactions, contributing to our knowledge base and helping create valuable resources for users.
Collecting user feedback and insights to continuously improve the software's functionality and user experience.
What We're Looking For:
Excellent communication skills, both written and verbal.
Strong problem-solving skills and a patient, empathetic demeanor to assist users of all technical backgrounds.
Prior experience in customer support.
A passion for working with children and contributing to their positive growth and development.
Familiarity with child-centric organizations, such as schools, daycare centers, or youth programs, is a plus.
Tech-savvy with the ability to quickly learn and adapt to new software systems.
Why ChildPilot:
Join a dynamic and innovative team that's making a meaningful impact on child-focused organizations.
Collaborative and inclusive work environment where your ideas and contributions are valued.
Competitive salary and benefits package, including opportunities for professional growth and development offered to employees after 90 day probational period.
Chance to work with cutting-edge technology and contribute to the evolution of our software platform.
If you're excited about the opportunity to combine your passion for early childhood education community with your customer support skills, we want to hear from you! Help us shape the future of ECE by joining our team at ChildPilot.
ChildPilot is an equal opportunity employer.
We encourage applications from candidates of all backgrounds and experiences.
Job Types:
Full-time, Part-time Pay:
From $20.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Experience level:
Under 1 year Schedule:
8 hour shift Monday to Friday Weekdays Education:
High school or equivalent (Required)
Experience:
Early childhood education:
1 year (Preferred) Customer Support:
1 year (Preferred) Ability to Commute:
Allen, TX 75013 (Required) Ability to Relocate:
Allen, TX 75013:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
